Computer troubleshooting
Slow machine, crashes, pop-ups, Wi-Fi that drops. I find the cause before touching anything, then explain it in plain language.
If it's acting up, start here
Slow startup and lag
Bloated startup apps, failing drives, full disks and overheating. I find which one it is.
Pop-ups and malware
Virus and adware removal, browser clean-up, and checks that nothing is left behind.
Crashes and blue screens
Driver conflicts, bad updates and hardware faults traced to the source.
Wi-Fi and network drops
Router settings, adapter drivers and dead zones sorted out.
Printers and devices
Printers, scanners, monitors and docks that won't connect or install.
Software and updates
Programs that won't install, update loops and license problems.
Remote or in person
Remote session
For software problems. You install a remote-support tool, I connect while you watch, and you can end the session at any time.
Drop-off
For hardware faults or anything that needs testing on the bench. You get a quote before any work starts.
What helps me fix it faster
You don't need all of this. Anything you can tell me cuts the diagnosis time.
- The make and model of the computer
- What happens, and any error message word for word (a photo works)
- When it started, and anything that changed around then
- Whether your files are backed up
Tell me what's going on. You'll get a plan and a price.
Describe the problem or the project. I reply within one business day.